Applicant Grievance procedure

The purpose of the Applicant Grievance Procedure is to provide an open and fair process for both applicants and the Office of Admissions & Enrollment staff. It is an opportunity for applicants to raise matters of concern and for the U.L.E. to resolve, timely and in an effective manner, complaints about the admissions process.

Any individual who has submitted an application for undergraduate or graduate studies may invoke the Applicant Grievance Procedure, which sets out how they may raise a complaint about the admission process.

The U.L.E. ensures that all grievances are handled promptly, with fairness and consistency. The U.L.E. does not discriminate against any applicant who makes a complaint. All grievances are dealt with confidentially.

Every effort is made to resolve an applicant’s grievance amicably and to the satisfaction of all concerned without the necessity of a formal complaint. Applicants whose grievances cannot be resolved informally or who wish to appeal an admissions decision should follow the procedure for a formal complaint or appeal.

All grievances must be addressed on an individual basis to the Office of Admissions & Enrollment (contact details available on the U.L.E. website).

All grievances must be submitted in writing, clearly stating the applicant’s complaint, and supported by specific facts. In addition, the applicant’s full name and contact information should be included.

An applicant can submit a grievance within ten (10) working days of the action causing concern.

Following acknowledgment of receipt of the complaint/appeal by the Office of Admissions & Enrollment, the complaint is investigated with the relevant staff and/or any relevant third party, if deemed necessary. The Office of Admissions & Enrollment provides a final response within fourteen (14) working days.

In case the applicant is dissatisfied with the decision issued by the Office of Admissions & Enrollment and wishes to pursue the matter further, they can submit a formal appeal to the Office of Administration.
The Office of Administration issues a decision following completion of such process; this decision is considered final.

For the purposes of the grievance process, any reference to an “Office” as the decision-making authority (whether at first instance or on appeal) shall be understood to involve the administrator heading/supervising the respective Office, acting within their designated responsibilities and institutional authority.